General Terms and Conditions (GTC)
AK-FAMILY GmbH
Effective: 2025

1. Scope of Application

These General Terms and Conditions apply to all services provided by AK-FAMILY GmbH (“Company”), including event services, decoration services, equipment rental, consulting, concept development, digital services, and AI-based systems such as voice agents, automation solutions, and custom AI integrations. Conflicting terms of the client shall not apply unless expressly confirmed in writing.

2. Formation of Contract

A contract is concluded once the client accepts an official offer or once the Company issues written confirmation. Any modifications require written form.

3. Scope of Services

(1) The scope of services is defined in the respective offer or contract.

(2) For AI-related services, the scope includes:
a) Development, provision, and customization of AI models, voice agents, and automation systems.
b) Technical implementation into the client’s systems.
c) Operation, monitoring, and maintenance where contractually agreed.

(3) The Company does not guarantee specific business outcomes; it guarantees professional execution of services.

4. Prices and Payment

(1) Prices are exclusive of applicable VAT.
(2) Invoices are due within 7 days unless otherwise agreed.
(3) For projects above EUR 5,000, the Company may require a deposit of up to 50 %.
(4) In case of payment delay, the Company may pause the project.

5. Rental Equipment (Events & Decoration)

(1) The client must handle rented equipment with due care.
(2) The client is fully liable for loss, theft, or damage at replacement value.
(3) Delivery and installation terms follow the respective offer.

6. AI Systems, Software & Licenses

(1) The Company grants a simple, non-transferable license for all developed AI systems unless agreed otherwise.
(2) Use is limited to the agreed scope.
(3) Updates, support, or further development require a maintenance agreement.
(4) The Company assumes no liability for malfunction or damage resulting from modifications by the client or third parties.

7. Data Protection & GDPR

(1) The Company processes personal data strictly in accordance with applicable data protection laws.
(2) For AI-related services such as voice agents, chat automation, and analytics:
a) Processing is performed only under the client’s documented instructions.
b) Personal data will not be stored, trained upon, or reused unless expressly permitted.
c) Only GDPR-compliant systems are used.
d) The client remains the data controller as defined under GDPR.
(3) A Data Processing Agreement (DPA) will be provided upon request.

8. Liability

(1) The Company is only liable for damages caused intentionally or by gross negligence.
(2) No liability is assumed for loss of profit, data loss, or indirect damages unless mandated by law.
(3) The client is liable for damages caused by third parties during events.

9. Warranty

(1) Obvious defects must be reported within 7 days of service delivery.
(2) For AI or software solutions, remediation is provided through updates or adjustments.
(3) Refunds are only possible if remediation fails.

10. Cancellations

(1) Cancellations must be made in writing.
(2) Event services:
– up to 30 days before: 30 %
– up to 14 days before: 60 %
– less than 7 days: 100 %
(3) Digital/AI projects:
– before project start: 20 %
– after start: 50 %
– after first delivery: 100 %

11. Intellectual Property

All concepts, designs, texts, software, and AI models remain the intellectual property of the Company unless explicitly transferred.

12. Final Provisions

(1) Place of jurisdiction is Frankfurt am Main, Germany.
(2) German law applies.
(3) If any clause becomes invalid, the remainder of the contract remains unaffected.